In the field of operations management, consulting on setup, training, and technology transfer for operational management for investors who wish to enhance their operational systems or lack extensive experience in management is extremely critical and necessary.
BRD Vietnam has extensive experience in setting up operational systems and has implemented consulting services for operational system setup and transfer training for numerous notable real estate projects, such as Times Garden Vinh Yen Urban Area; Geleximco Ha Dong Urban Area; Casamia Hoi An Urban Area; New Star Group’s commercial urban chain; and Office Building 206 Nguyen Trai.
Following these successes, on April 2, 2024, and April 15, 2024, BRD Vietnam signed agreements with Hoa Phat Group and Quang Minh Green City Urban Area investor to consult on Operational System Setup and Transfer Training in a systematic chain, aiming to enhance service quality and improve the operational system, providing quality experiences for both internal and external customers.
So, what does consulting on Operational System Setup and Transfer Training involve?
Consulting on the setup, training, and transfer of operational management technology includes everything from establishing personnel structures, job descriptions, and roles to building operational documentation systems for each project, as well as training and technology transfer tasks, detailed as follows:
1.Establishing the Personnel Structure Suitable for Each Operational Phase of the Project
- Develop an organizational chart for the Management Board, staffing for each phase
- Create job descriptions for common roles and specific roles for each project
2.Building the Operational System
- Develop service standards according to the project’s classification and scale; departmental procedures/guidelines
- Create internal rules and regulations; customer handbooks (residents/tenants)
- Develop checklists, operational forms, and reports
3.Real Estate Product Handover Management (Apartments/Shophouses/Townhouses/Villas)
- Establish procedures for pre-handover, during handover, and post-handover
- Guide internal acceptance testing; develop handover forms and checklists
4.Customer Care Management
- Develop management systems for standards, procedures, checklists, and customer care forms
- Establish procedures for handling post-sale issues (legal matters, documentation procedures, service commitments)
5.Technical Management of Projects
- Develop plans, logs, operational documents, and operational checklists
- Review and develop energy monitoring plans, forms, and reports to optimize efficiency
6.Consulting on Selecting External Contractors such as Security, Cleaning, Landscaping, Pest Control…
- Advise on selecting experienced and suitable contractors
- Develop criteria and service standards accompanying the service contract
7.Building Quality Control Systems and Supervising Outsourced Services
- Develop and guide quality control of operational and outsourced services at the project
- Create supervision checklists for greenery, cleaning, and pest control plans, as well as reporting forms and violation records
8.Managing Amenities and Value-added Services
- Develop and guide the management of amenities (clubhouses, pools, playgrounds, sports areas…) at the project
- Develop and guide the management of value-added services (housekeeping, cleaning, technical services, laundry, transportation, healthcare…)
9.Consulting and Planning Community Activities and Events
- Develop detailed event plans/schedules for holidays and annual programs
- Organize community connection activities for residents and commercial activities (if there are commercial areas) to make the project a destination
10.Consulting on Completing Infrastructure, Amenities, and Auxiliary Areas
- Advise on completing general infrastructure and technical systems of the project
- Advise on completing customer service areas
- Advise on completing auxiliary areas for the management office, security office, cleaning, landscaping, and storage areas
11.Risk Control Guidance
- Develop a manual of potential risks in operational management and response plans
12.Training and Technology Transfer
- Provide detailed training and guidance based on standards and operational procedures/guidelines
- Training methods:
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- Focused training sessions on service mindset, standards, and coordination procedures
- On-the-job training (OJT) with hands-on guidance and real-world task checklists for specialized operational departments: Technical; Customer Care/Reception; Quality Control, Security, Cleaning
- Training plans are detailed and include weekly training reports with materials, attendance lists, and tests
BRD Vietnam, with its mission and far-reaching vision, proudly stands as a reliable companion, ready to share knowledge and experience to help Vietnamese and international businesses write new success stories, moving towards a green, sustainable, and prosperous future.
BRD Vietnam Joint Stock Company operates in the field of Research and Development Consulting, Exploitation, Business and Operation of various real estate products includingHousing, Commercial Centers, Offices, Schools and Industrial Parks.
Headquarters: Floor 6 – 188 Truong Chinh Building, Khuong Thuong Ward – Dong Da District – Hanoi
Website: brd.com.vn
Fanpage: https://www.facebook.com/brdvietnam
Telephone: 0327012525
